FAQ

I didn’t get the money to my account

You haven’t answered ”YES” to our verification message or the given account number belongs to someone else.

I wasn’t granted a loan

• You have a negative payment history
• You have registered failures in your credit history.
• Your application wasn’t filled properly. The given personal information was incorrect.
• Your address information was incorrect.
• You applied for a loan using a phone registered to a company / with a secret number.

You can only apply for a new loan if the previous loan has been fully paid and on time.

When and how to pay back?

You will recieve a bill within 7 business days after recieving the loan.

If I don’t recieve the bill will I have to pay the loan back?

The bill will come. You’ve applied for a loan that will have to be paid back. Please Be kind and contact our customer service asiakaspalvelu@easylaina.fi

 Is Easylaina secure?

Easylaina is easy to use because it is safe and secure. We grant loans only to customers whose personal information can be verified. If something is incorrect or cannot be verified we will not grant the loan. We give our customers’ information only to the billing company and if necessary to the collection agency or the authorities. Our servers are secure and they’re constantly being updated to avoid security threats.

I didn’t get a loan using a pre-paid number

If you are using a pre-paid number we will not be able to verify your phone information and therefore cannot grant the loan.